Email is the fastest way to reach us, and it reaches a person who can look at your actual order.
- Orders, shipping and returns: Customerservice@roviqlabs.com
- Questions about a product or its certificate of analysis: the same address — say which compound and we will point you at the documentation.
- Privacy requests (a copy of your data, a correction, or deletion): the same address. See the Privacy Policy for what we hold and why.
We aim to reply within one business day. If you have ordered and not heard from us, check your spam folder before assuming the message was lost — order mail sometimes lands there.
- Legal entity: Roviq Labs (trading as ROVIQ)
- Address: 37 W Prospect Rd #1004, Oakland Park, FL 33309, United States
- Hours: Monday to Friday, 9am–5pm Eastern. Orders placed outside those hours are processed the next business day.
- Shipping: United States only, via USPS.
Two things we are asked often, answered here so you do not have to wait for a reply:
- Where is my order? You will have received a tracking number by email once the label was created. If tracking has not updated for a few days, that is usually USPS scanning rather than a lost package — but write to us and we will look.
- Can you advise on use? No. We supply research compounds and do not provide dosing, protocols or medical guidance of any kind.